Final Test

Welcome to your Final Examination!

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1.

What does ICF mean by “Partnership” in its definition of Coaching?

Coach and Client are allies in implementing the Coaching process

Coach and Client have a similar or comparable professional level

Coach and Client have an equal relationship

Coach and Client agree in achieving the result

2.

What are the founding elements of ICF Coaching?

Core competencies and code of ethics

Professionalism and updating

Conduct and confidentiality

Maximizing potential and creativity

3.

What is the “common factors” theory?

What Coach and Client have in common that makes the partnership unique

What the therapeutic alliance accomplishes

The sense of mutual interdependence between Coach and Client

The system on which the qualification of the Coaches of all associations is based

4.

How a Coach can facilitate the creation of the rapport?

Through the use of skilfully generic courtesy formulas

By studying the client and taking into account the nuances of his character

Taking care of the setting, the tone of voice and his own body language

Indulging and reinforcing the emotional sphere of the Client

5.

What is the difference between brain and mind?

The brain is what we have in common with mammals, while the mind is only human

The brain is made up of three superimposed layers, while the mind is divided only into conscious and unconscious

The brain is a biochemical organ, while the mind is the sum of its functions

Apart from the vital functions (breathing, sleep, hunger, etc.) there is no difference

6.

What is meant by the 5R+1 model?

A model of organization of the Coaching session

The system designed by John Whitmore to make Coaching effective

A quick and effective awareness building system

A method of evaluating the progress of the coaching session

7.

What is meant by “self-focused” (or self-centered) listening?

The ability of the Coach to listen to himself during the session

The ability of a Coach to find his own "focus" to make listening effective

Listening that involves continuous comparison with the experience of the listener

One of the skills envisaged by the ICF competence n. 6 “Listen Effectively”

8.

What it means to "increase the openness of an open-ended question”?

Ask the open question in rhetorical form with the aim of accentuating the concepts

Place yourself in a state of acceptance that is even higher than the response from the customer

Add an explanation at the end of the open-ended question to make it even more focused

Ask the question in a way that stimulates more reflection

9.

What is meant by "Result of the program”?

What is really important for the customer to achieve at the end of the session

The scheduling of sessions with the scheduling of topics

The set of intermediate results to be achieved along the way

The result that the customer wants to obtain at the end of Coaching

10.

What is meant by "state" in the I.M.P.A.C.T.S.S. model?

The goal that the customer sets following a state of dissatisfaction

The positive emotional state the Client will be in once the result is achieved

The description of the result as if it has already been achieved

The progress towards the desired end goal

11.

Logical levels of thinking can help the Coach to:

Ask open-ended questions that challenge the Client's limiting beliefs

Organize your thoughts in a hierarchical way in order to ask more effective questions

Regulate the Coach’s communication in order to communicate effectively with the Client

Understand and apply the Client's own logic schemes

12.

During a session a Client begins to cry. In that case, the Coach:

invites his client to calm down and regain control of his/her emotions

leaves space for the Client to express his emotional reaction

strengthen rapport by seeking discreet physical contact (hand on shoulder, handshake, hug)

reminds the client that it is a Coaching session aimed at maximizing performance and suggests that they turn to another professional

13.

Which of the following stimuli is NOT helpful to facilitate the visualization?

Bring your hand up

Encourage the client to describe their current state

Invite the Client to see himself in a future situation

Bring your gaze upwards and communicate slowly and deeply

14.

What characteristics should each action planned by the customer have?

Timing, measurability and being under the control

Timing, feasibility and process

Timing, realism and determination

Timing, evaluation and planning

15.

Backtraking is useful to create:

Objection

Feedback

Awareness

Motivation and engagement

16.

A Wheel is useful to:

Prioritize different aspects

Take notes in a visual way

Encourage the Client to provide at least 8 elements for a given situation

A visual way for the Coach to take notes in an organized way for the final report

17.

In the case of a Coaching program in the company, the topic of the Coaching program is generally defined by:

HR or similar

Sponsor

Client

All of the above

18.

The purpose of the ICF Code of Ethics is:

Defining the standards of ethical behavior

Ensure the Coach that the sessions are carried out correctly

Provide generic guidelines to the Coach on how to defend one's interests

Ensure to the commission of control of ICF that the sessions are conducted according to certain standards of professionalism

19.

Which of the following statements does not “Express the Coaching Mindset” (ICF Key Competence #2)?

The Coach prepares mentally and emotionally for the sessions

The Coach recognizes himself as co-responsible for the Client's choices by virtue of the Partnership

The Coach develops a continuous reflective practice to improve one's ability to be a coach

The Coach seeks help from external sources when needed

20.

In ICF Coaching, which behaviors express the "presence"?

Guide, silence and curiosity

Dedication, punctuality and flexibility

Control of the role, transparency and organization

Concentration, empathy and ability to adapt

21.

What is Neuroplasticity?

It is the brain's ability to absorb shocks while maintaining flexibility and ability to react

It is the brain's ability to change itself by new experiences

It is the phenomenon of creation of new neurons specialized in certain activities

It is the jelly-like conformation of the brain mass due to the abundance of glial cells and cerebrospinal fluid

22.

During an auditory (or "storytelling") phase, which area of the brain is most involved?

The basal ganglia

The reticular or reptilian system

The limbic system

The prefrontal cortex

23.

What is the most effective way to interrupt the Client's "negative internal dialogue"?

A closed question that leads them to decide which direction to take

Interrupt them with the due ways and times

A long silence

A visualization

24.

What happens in the “Recognition” phase?

The Client recognizes the progress made during the session and the value of the work done

The Coach acknowledges to his client whether or not he has achieved the defined result

The client financially recognizes the work done by the coach

The coach and the client recognize each other affection and esteem

25.

What are the notes useful for?

Arrive at the next session with the outline of the Customer's action plan and verify its implementation

Allow the Coach to increase presence by keeping track of the evolution of the contents of the conversation

Allow the Coach to create a historical archive of the sessions in order to improve his performance

Provide a visual tool to the Client to increase their awareness

26.

A potential Client contacts you for a personal Coaching program aimed at improving time management and informs you that he is suffering from agoraphobia. What do you do?

I understand the difficulty and make myself available for remote sessions that do not imply that the Client has to leave the house

I suggest turning to another professional, without explicitly suggesting which one

I ask how this phobia is related to the ability he wants to develop

I contact the local health authorities for advice on what to do

27.

For what reason does a Client have the right to interrupt a Coaching program?

Any reason

Result achieved earlier than expected

Ineffective behavior of the Coach

The relationship between Coach and Client no longer respects the agreements initially made

28.

If I am providing other services in a company and the same interlocutors ask me to also provide Coaching, according to the ICF Code of Ethics, how should I behave?

I am aware of the possible implications and I behave in such a way that they do not generate conflicts of interest

In the event of clear hierarchical line continuity, I suggest a different professional in my place

I am only obliged to inform the organization of this anomaly

I refuse the assignment

29.

The ultimate goal of Coaching is:

Change

Awareness

The challenge

The overcome

30.

What is meant by “responsibility of the process”?

The Coach's management of the single session and of the entire process according to a series of steps aimed at achieving a result

The Coach's responsibility to check that the result is define a status and not as a process

The Coach's responsibility in processing his Client's communication in order to draw valuable words from it and create awareness

The Coach's control of his Client's activities and that they follow a process consistent with the desired result

18/01/2025

01 Dic Final Test

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